15Jul2019

  • Quiport’s strategic work is reflected by its results.
  • Strategic goals are a priority in the day-to-day operations at Mariscal Sucre Airport.

 

Having reached the end of the first half of 2019, Corporación Quiport, as a regional leader in the aviation industry and the company responsible for the construction, operation, maintenance and development of Mariscal Sucre International Airport in Quito, presents an evaluation of its management during this period.

Andrew O’Brian, President and CEO of Quiport, says that “this has been one of the best first semesters for Quiport and Quito Airport. We have added new airlines and more direct destinations, increasing the city’s connectivity and showing that Quito Airport is very competitive in the region. We have also achieved significant rates of growth in cargo with regards to the volume of exports by air”.

Quiport focuses on four strategic principles: the development of connectivity and aviation activities, customer service, investments, and social and environmental responsibility. Below, we breakdown the most relevant points in the company’s management of each of these areas.

 

Connectivity and Aviation Activities

Thanks to the route development work by Corporación Quiport and the support of the Ministry of Tourism, Ministry of Transport and Public Works, Municipality of Quito, Civil Aviation Authority of Ecuador and strategic partners of Quito International Airport, between January and June 2019, two new airlines and two destinations have been added to the Airport’s connectivity offering. The offer of flights to existing destinations has also been increased.

  • Air France – Paris (new airline and new destination)
  • LATAM – Santiago, Chile (new destination)
  • Iberia – Madrid (increase from 6 to 7 weekly flights)

During this period, we also announced the upcoming launch of operations by Air Canada Rouge (Toronto), Plus Ultra (Madrid) and Peruvian (Lima).

At this halfway point, there are currently 15 airlines operating at Mariscal Sucre Airport.

 In terms of cargo, 126,918 metric tons of cargo was moved through the airport, with exports accounting for 106,338 metric tons. We highlight the historic record achieved

during the Valentine’s Day season, in which 18,548 metric tons of flowers were exported over the 20-day period, surpassing exports in 2018 by 6.9%.

In March, DHL, a global leader in courier transport, began regular operations at Quito Airport.

Regarding cargo, Quiport’s management was recognized by major stakeholders in the sector who awarded Quito Airport the Best Specialty Cargo Terminal in the world, Best Cargo Terminal in Latin America and the global winner of Best Cargo Terminal – in the 399,999 ton category.

As for operations, in March Quiport renewed its Aerodrome Certification for Mariscal Sucre Airport which was issued by the Civil Aviation Authority of Ecuador.

 

Customer Service

We are constantly on the look-out for opportunities to enhance the experience of our passengers and users, and we have made significant improvements and begun new projects to make Mariscal Sucre Airport a more welcoming and friendly space.

In January, we opened the redesigned Domestic VIP Lounge with modern decoration and a design focused on passenger comfort. The project to refurbish the Domestic VIP Lounge was led by Adriana Hoyos Design Studio and implemented by Octofast, resulting in an elegant aesthetic with 12% more capacity and offering the best experience to passengers at the Airport.

In fact, in March the ambiance and the service offered at the International VIP Lounge was awarded the Priority Pass Lounge of the Year – Global Winner. For the Lounge of the Year awards, votes across several categories are analyzed including business facilities, comfort, services offered by staff in the lounge and beverages. This year, the International VIP Lounge at Quito Airport achieved the top ranking in all these categories.

At the start of the year, Quri opened its doors in the international departures lounge. Operated by Travel Stores S.A., Quri (Quechua for gold) offers high quality artisanal goods such as jewelry, clothes made with native Ecuadorian designs and materials, food and premium products such as fine chocolates and a great variety of coffee.

 

Investments

During the first half of 2019, Quiport continued its planning and permit phase for the projects to expand the passenger terminal and commercial apron, and for improvements to the public halls in the Departures and Arrivals areas.

With an investment of US$ 70 million, these projects will increase the airport’s passenger capacity and provide an enhanced experience for users and passengers by providing state-of-the-start interior design using materials and design features to create a greater sense of belonging with the city and the country.

 

Environment

Environmental protection is one of Quiport’s main concerns, particularly with regards to reducing its carbon footprint.

 The first half of the year has seen four high-impact projects.

 

Expansion of the wastewater treatment plant (WWTP)

To increase the capacity of industrial wastewater treatment, new facilities have been built with equipment to complement the existing stages of treatment. As a result, the process is now more efficient, and the quality of the water discharged by the plant exceeds international treatment standards.

 

Solar Energy Projects

An LED lighting system was installed along 505 m of pedestrian paths in public parking areas and accesses to the employee parking area. This system is supplied by solar energy from solar panels.

A solar energy system was installed with solar panels to power the water heating system in the Rescue and Fire Fighting Service building. The result makes it possible to increase the consumption of clean energy while reducing greenhouse gas (GHG) emissions.

 

LED lighting for public accesses and areas

One hundred standard lights were removed from the access road to Quito Airport and internal roads and were replaced by LED lights. These lights were installed in the existing metal posts. These lights have a longer useful life and are more energy efficient.

 

Reducing the Carbon Footprint

As part of the Airport’s plan to achieve carbon Neutrality, it is necessary to meet all the requirements of the Airport Carbon Accreditation (ACA) Program to reach the highest level of certification, 3+ Neutrality. Below, we list the actions taken:

 

  • New training programs and outreach to commercial operators to resume the calculation of emissions and establish efficiency indicators for the reduction measures proposed in 2018.
  • Re-calculate direct GHG emissions and demonstrate a reduction in the carbon footprint compared with the historic average in recent years.
  • Define an effective offset process for direct emissions and emissions generated by air travel by Quiport executives. We aim to offset Quiport’s direct emissions by buying certified carbon credits.
  • Develop new energy eco-efficiency projects to raise awareness about renewable energy and reduce energy consumption to continue our sustained efforts to reduce the carbon footprint. 

 

Community Management

Based on a detailed analysis of the requirements and needs of the inhabitants of six parishes in the vicinity of the airport, Quiport carries out plans and programs to address the current social dynamic. This is part of its strategic goal to carry out responsible activities with the community.

The Public Consultation and Participation Plan helps to identify the interests and needs of the community. In the first half of the year, 201 meetings were held with the participation of 1,909 participants.

To support education, 64 scholarships were awarded to children and young people from low income or vulnerable homes. Also, 40 environmental education talks were given to 1,822 children. These talks addressed issues like biodiversity, environmental awareness, global warming and reforestation.

Another core part of social management based on community needs is employment training. Between January and June, 552 people received training in Basic Conversational English to open up job opportunities for them at the airport or in other areas.

To optimize and enhance the training program, at the end of June, Quiport opened the Training Center located within the airport’s facilities in order to centralize the training courses offered to each parish. The Training Center has four classrooms equipped with the technology required for the various courses: computers, audiovisual aids and internet access. These academic resources aim to reinforce the abilities of people living near the airport in areas such as customer service, conceptual cuisine, industrial safety, Basic Conversational English and Information Technologies.

As part of the “Compartamos” (Let’s Share) program, which encourages the reuse of used goods in good condition donated by companies that operate at Quito Airport, 15,434 persons benefitted from 32 deliveries of uniforms, work clothes and office furniture.

“With these management results, Corporación Quiport demonstrates its firm commitment to developing the connectivity of the city and the country, the expansion of airport infrastructure, as well as environmental protection and community development”, Andrew O’Brian concludes.

News