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The inauguration of this space was celebrated with an event that included the participation of authorities from the Public Airport Services Company (EPMSA), Travel Stores and, of course, Corporación Quiport, concessionaire of the Quito airport.

“Travel Stores is one of our oldest strategic partners, it has been with us practically from the beginning of the operation with a commercial offer that is absolutely relevant to the passenger profile. Its operation has continued to grow until it has a significant presence at the airport. The opening of Nomad is another sign of the growth that our airport continues to experience”, were the words of Ramón Miró, president and CEO of Quiport.

Katya Bastidas, general manager of EPMSA, congratulated Travel Stores for its commitment, not only in terms of service but also the productivity of the city; besides, for prioritizing the hiring of personnel who live in the areas surrounding the airport. "Thank you Travel Stores for being an active part of this great team at the airport, thank you for being here and for supporting us," she added.

Francisco Dalmau, general manager of Travel Stores, thanked Quiport and EPMSA for the support provided, and the entire airport community, exalting that it is a pride to feel part of the Quito airport community.

“Nomad was born as a concept of a passenger convenience store, with a unique identity, alluding to the middle of the world and Quito, especially. The purpose of locating this space is to provide the passenger with a last point of purchase for the most essential products, and a faultless experience during their passage through this airport that has shown excellent management," he concluded.

With the opening of this space, Travel Stores has two Nomad brand stores in the airport departures area.

• Mariscal Sucre International Airport receives the award for Best Regional Airport in South America for the eighth consecutive year.
• The Quito air terminal also achieved recognition as the Best Airport Staff in South America, the cleanest airport in South America, and the Wyndham Quito Airport Hotel as the best airport hotel in South America.
• In the world ranking of airports, Mariscal Sucre is in position 40, surpassing important airports such as Montreal, San Francisco, Sydney, London Gatwick, New York LaGuardia, among others.

Quito's Mariscal Sucre International Airport has been recognized as the Best Regional Airport in South America, the terminal with the Best Airport Staff in South America and the cleanest airport in South America by the prestigious British airport research and studies consultancy Skytrax. In the world ranking of airports, Mariscal Sucre is in position 40, surpassing important airports such as Montreal, San Francisco, Sydney, London Gatwick, New York LaGuardia, among others.

The award for the Best Airport Staff in South America recognizes the quality of the service (attitude, kindness and efficiency) provided by the staff who have direct contact with the passenger at the airports. Includes personnel working at passenger service and information counters, as well as security personnel, immigration control, stores, and food and beverage establishments.

To grant these awards, Skytrax performs a global airport user satisfaction survey. A basic rule of the survey is to allow users to personally choose which airports they consider to be the best based on their experience. Travelers from around the world of approximately 100 nationalities participated in the survey for this period, which began in August 2022 and ended in February 2023, and chose the best in their category.

“Maintaining ourselves as the Best Regional Airport in South America for 8 years is a great satisfaction and a sample of the consistency over time in our strategy of delivering excellent services to our passengers. We are proud that the teamwork of more than 100 companies that operate at the Quito airport is perceived positively by passengers, whom we thank for their continued support. Your vote of confidence motivates us to continue working to adapt our services to your needs and to ensure that you have an unforgettable experience while passing through the airport," said Ramón Miró, president and CEO of Corporación Quiport.

In addition, he referred to the award for Best Airport Staff in South America: “This is a recognition that belongs to the airport employees, who provide a personal service to passengers. It is gratifying to know that passengers perceive us as a staff that adequately attends to their needs and that our commitment to serve with quality, friendliness and efficiency is reflected”, he declared.

These awards are in addition to the 5-star Skytrax rating that the airport has had since 2020.

Neither the airports nor any third parties need to pay anything to be included in the survey or prizes, as Skytrax fully funds the entire survey and prize process. The World Airport Awards began in 1999, when Skytrax launched its first global airport customer satisfaction survey. The awards are considered quality benchmarks for airports around the world, evaluating the service to customers and the facilities of more than 500 airports.

● For the first time Quito, Ecuador is connected directly and non-stop with Cancun, Mexico.

● The route will begin operations on June 16 with 3 flights a week.

● Tickets, already on sale, offer prices starting at USD $89 plus taxes for a single trip.

● Viva Aerobus also offers connections from Cancun to 18 destinations within Mexico.

The Ministry of Tourism of Ecuador; Quito Tourism; the State Government of Quintana Roo, Mexico; Quiport, operator of Quito International Airport; and Grupo Aeroportuario del Sureste (ASUR), operator of Cancun International Airport, celebrated the launch of the new Quito-Cancun international route operated by the ultra-low cost Mexican airline, Viva Aerobus. This is a unique service that will currently connect the Ecuadorian capital directly and non-stop with one of the most iconic sun and beach destinations in Mexico.

The Governor of Quintana Roo, Mara Lezama Espinosa, expressed that the growing connectivity offered by Viva in Cancun further strengthens the popularity of these Mexican beaches nationally and internationally. "All of us in Quintana Roo are very excited to receive many more Ecuadorian visitors so that they can discover our endless natural, cultural, historical, gastronomic, and recreational offer," he mentioned.

The route will begin operations on June 16 with three flights a week. Tickets, already on sale, offer prices starting at USD $89 plus taxes for a single trip. Passengers will also have the opportunity to fly in the youngest fleet in Mexico made up of Airbus A320 and A321 aircraft with an average age of only 5.28 years.

“Welcome Long Live Aerobus! We are convinced that this new route marks a before and after in the air connectivity of the Ecuadorian capital. It is one more step that brings us closer to our mission of turning Ecuador into a leading and competitive tourist destination in all of Latin America,” said Niels Olsen, Minister of Tourism of Ecuador.

"We thank Viva Aerobus for building this beneficial bridge for

both countries and cities. We want more Mexicans in Quito so that they have the opportunity to learn about its extraordinary cultural richness and thus exceed our visitor goal set for this year,” said María Cristina Rivadeneira, General Manager of Quito Turismo.

These new flights, with an average duration of 4 hours, will serve an air market with great potential, making more than 58,000 seats available to passengers per year. On the one hand, according to the most recent information from the Ministry of Tourism of Mexico, Ecuador is among the 25 countries that generate the greatest flow of visitors by air to Mexico.

On the other hand, according to what was reported by the Municipality of Quito regarding tourism in 2022, Mexico ranked sixth among the countries that sent more tourists to Ecuador.

In order to meet this need for air connectivity between the two countries, Viva Aerobus will land in Quito with a proven experience of 16 years of operations in Mexico, more than 100 million passengers transported, close to 4,000 collaborators and a service that combines low prices, new planes and point to point flights. As a result of this value proposition, Viva Aerobus has positioned itself as one of the Mexican airlines with the highest growth rate in terms of passengers, with an expanding route network and a comprehensive connectivity offer.

"We love witnessing the growth and commitment of Viva Aerobus in Cancun, a city where more than 25 routes operate, being our natural allies to make this destination even more accessible and that our visitors continue to increase year after year," said Carlos Trueba Coll, Director of Cancun Airport.

"At Quito International Airport, recognized worldwide for its management, service and infrastructure, we are 100% prepared to receive this new Mexican airline that without a doubt, will mark a milestone for the dynamism and passenger traffic in our capital with an unprecedented route”, declared Ramón Miró, President and CEO of Quiport.

Regarding this unique service that Viva Aerobus will provide, the airline also highlights that this new route not only connects two cities, but it also makes available to Ecuadorian passengers a wide range of flights that connect Cancun with 18 destinations within Mexico.

“We are full of enthusiasm to arrive in this beautiful country and to be able to serve its passengers with customer-focused service, a modern fleet and low prices so that people can get the most out of their trips, while favoring the local economic benefit. Thank you very much to the Ecuadorian authorities who have given us a warm welcome and to Quintana Roo for always opening the doors for us to continue growing in one of Mexico's flagship sun and beach destinations," said Juan Carlos Zuazua, General Director of Viva Aerobus. "With Viva Aerobus, Ecuador and Mexico couldn't be closer," he said.

Passengers can purchase their tickets on the official Viva airline website: https: //www.vivaaerobus.com/mx, at VivaTiendas (Mexico), on the Viva App or by calling the Call Center (LADA toll-free) 0181 82 150 150.

• ASQ Awards are based on the world's leading airport experience measurement and benchmarking program.

• Quito's airport is the best in the region in the category of 5 to 15 million passengers.

This morning, the Airports Council International of Latin America and the Caribbean (ACI-LAC) announced the best airports in Latin America and the Caribbean in customer experience chosen by passengers, corresponding to the year 2022. 

The ASQ program is the world's leading airport customer experience benchmarking and measurement program. Compared to other programs in the aviation industry, it is based on live research through surveys collected at the airport -direct from the traveler- that rate their satisfaction on the day of travel. Airports Council International (ACI) World, in collaboration with travel technology company Amadeus, today announced the winners of this year's Airport Service Quality (ASQ) Awards.

New prize categories

In the more than 465,000 surveys collected in 2022, 144 prizes have been awarded to 75 airports around the world. Award categories include the familiar Best Airports by Size (passengers per year) and Region, as well as new categories introduced this year to reflect evolving passenger needs:

• Airport with the most dedicated staff

• Airport with the easiest trip

• Nicest airport

• Cleanest airport

Quito International Airport was recognized as:

• Best airport from 5 to 15 million passengers in Latin America and the Caribbean

• Airport with the most dedicated staff in Latin America and the Caribbean

• Most pleasant airport in Latin America and the Caribbean

• Cleanest airport in Latin America and the Caribbean

Quito International Airport and Guanacaste Airport were also awarded as ACI World Director General's Roll of Excellence. This honor is conferred to five airports that have won multiple awards over a five-year period in the past 10 years as part of the ASQ program.

Ramón Miró, President and CEO of Corporación Quiport, the company that manages and operates the Mariscal Sucre International Airport, said: "The fact of have won in 4 of the five categories of the ASQ awards speaks of the Quito airport's commitment to our users and passengers since the start of operations in February 2013. The awards are the result of the work of all the companies and institutions that provide services at the airport, but I would like to highlight the award as the airport with the most dedicated staff. This is undoubtedly thanks to the warmth of Quito and Ecuadorians. This award is for the more than eight thousand people who work at the Quito airport”.

Luis Felipe de Oliveira, General Director of ACI World mentioned: “I applaud the team of Quito's Mariscal Sucre International Airport for this achievement. It is the result of excellent teamwork from the entire airport community. Selected by passengers, the Airport Service Quality Awards recognize the best airports in the world for customer experience."