Protocolo COVID 19 (EN)

The protocols and health measures designed by Corporación Quiport guarantee the health security of passenger operations at Quito International Airport. These are based on the main guidelines issued by the World Health Organization, International Civil Aviation Organization, Ministry of Public Health of Ecuador, Municipality of the Metropolitan District of Quito and Airports Council International.

We ask passengers to heed these recommendations to take your flight safely and efficiently:

  • Check in online to speed up processes and save time at the terminal.
  • Arrive at the airport four hours before international flights and two hours before domestic flights.
  • Avoid wearing metallic objects to speed up security screening. If you carry loose change, keys or any metallic object, please place it in your hand luggage.
  • If you arrive with plenty of time before your flight or you wish to greet a passenger arriving to the city, remember that you can wait in comfort at the Quito Airport Center which offers multiple services with all health security measures.
  • Only passengers with a confirmed flight and who present a boarding pass or flight ticket can enter the terminal. The entry of relatives or companions is prohibited.
  • Airline tickets are not sold at the airport, so do not go to the airport to buy a ticket. Purchase your flight through airline and travel agency websites.

Quito Mariscal Sucre International Airport, in its efforts to protect the safety of customers and employees when it resumes commercial operations, is implementing the measures ordered by the authorities as well as other good practices which are being carried out in the industry internationally.

PROCESS FOR DEPARTING PASSENGERS

Control access to the flows within the buildings, implementing the following monitoring:

  • Only admit passengers who present their boarding pass, reservation or flight ticket.
  • Body temperature checks, based on the protocol established by the Ministry of Public Health (MSP), using thermal cameras and/or non-contact thermometers.
  • Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
  • Mandatory requirement to use personal protective equipment established by the authorities (mask).
  • Elimination of manual inspections in airport security processes.

Reduced capacity in public areas and departure lounges, in compliance with social distancing rules.

Provision of alcohol-based hand sanitizer throughout all passenger processes (check-in, security screening-trays, passport control, departure lounges, jet bridges, buses, restrooms, etc.).

Cleaning and disinfection of all passenger transit areas. Disinfection will be carried out at the required frequency depending on the volume of flights and people traffic.

PROCESS FOR ARRIVING PASSENGERS

Verification of arriving passengers:

  • Body temperature checks, based on the protocol established by the Ministry of Public Health, using thermal cameras and/or non-contact thermometers.
  • Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
  • Mandatory use of personal protective equipment established by the authorities (mask).
  • Present the passenger health declaration.

Provision of alcohol-based hand sanitizer throughout all passenger processes (passport control, baggage claim halls, customs, jet bridges, buses, restrooms, etc.).

Cleaning and disinfection of all passenger transit areas. Disinfection will be carried out at the required frequency depending on the volume of flights and people traffic.

Organization of the flow of passengers exiting towards different modes of transport.

PROTOCOLS DECREED BY THE GOVERNMENT EMERGENCY COMMITTEE (COE) FOR ARRIVING INTERNATIONAL PASSENGERS

To resume the operation of commercial passenger flights in Ecuador, on June 1st the government emergency committee (COE) issued the Protocol for entering the country by air, stays and mandatory preventive isolation during the state of emergency. Below are the main provisions of the protocol:

  • When entering the country, passengers must sign a written undertaking (Special Immigration Form) agreeing to obey the provisions established by the authorities and comply with mandatory preventive isolation (MPI). Passengers must hand this document to passport control upon entering the country.
  • Passengers will be required to have a negative PCR test result, taken no more than 7 days before the journey. If a PCR test cannot be obtained in the country of origin, upon arrival to Ecuador the passenger will agree to a test to detect SARS-CoV-2 as determined by the health authority. The passenger must accept this condition before boarding.
  • All transport, accommodation and food costs must be covered by the travelers.
  • If the MPI is spent in temporary accommodation, the person entering the country must cover the cost of their stay and food. Isolation must take place in the same city as the airport at which the passenger entered the country.
  • Before disembarking, passengers must complete and sign the Traveler Health Form, which will be given to the Ministry of Public Health (MSP) upon arrival in order to perform the respective medical check.
  • Immediately after arriving in Ecuador, the traveler must comply with the MPI in accordance with the guidelines established by the health authority, for a period of fourteen (14) days. The number of days of MPI is counted from entry into the country (13 nights, 14 days).
  • All nationals and foreign residents who are in priority groups (in general: children and teenagers without a legal representative or parents, pregnant women, disabled persons, people with catastrophic illnesses, seniors and deported persons) will spend the MPI at their home address. MSP staff will be in charge of defining the priority groups upon arrival.
  • All nationals and foreign residents who are not in priority groups and who have a negative PCR test result will spend the MPI at their home address.
  • All nationals and foreign residents who are not in priority groups and do not have a negative PCR test result will spend the MPI in temporary accommodation.
  • Foreign non-residents will spend the MPI in temporary accommodation.
  • People and relatives who come into contact with travelers upon arrival or while they are in MPI must also comply with the MPI.
  • In the event of breach of the MPI and if false information is given in the Traveler Form, the traveler will be subject to the corresponding administrative, civil and criminal sanctions, as per existing regulations.
  • For detailed official information: https://www.cancilleria.gob.ec/que-se-necesita-para-ingresar-al-ecuador/

Corporación Quiport reminds citizens that the national and municipal authorities have the power to approve changes or extensions to the protocols as the health situation evolves in Ecuador. We ask everyone to stay informed through official channels.

There are no restrictions for passengers arriving on domestic flights. However, the national emergency committee (COE) or Metropolitan authorities may establish the health measures they deem necessary for arrivals at Quito Airport.

PROTOCOLS PROVIDED BY THE NATIONAL COE FOR PASSENGERS ON FLIGHTS BETWEEN QUITO - GUAYAQUIL

The National COE issued new requirements for the transportation of passengers on flights between Quito and Guayaquil that must be applied at the airports of origin. Please take the following requirements into account before heading to the airport.

  1. Until July 6, 2020, COVID-19 tests must be applied at the place of origin of flights between Quito and Guayaquil, under the following guidelines:
  1. Passengers with a negative PCR or quantitative test performed in authorized laboratories up to 72 hours before boarding will be allowed to travel.
  2. Those who do not have these tests may access fast tests at authorized laboratories or at authorized points at airports up to 24 hours in advance of the day and flight time. If the test gives a positive IGM result, the person can not embark until they have done a confirmatory PCR test.
  3. This requirement will remain in effect until July 6, 2020. Thereafter, there will be randomized testing at the airport of origin.

*This information could change in the event of new provisions from the National COE

PROCESS FOR BUSINESS PREMISES INSIDE THE TERMINALS

All business premises at Quito International Airport are obliged to:

  • Establish the respective capacity of their premises based on the guidelines used for terminals and areas of high passenger numbers, for which it will implement:
    • Signage for waiting areas (circumferences separated in accordance with the required distances).
    • Signage for corridors for the circulation of people between access points and waiting points.
    • Signage for restricted seats.
  • Provide alcohol-based hand sanitizer for customers of their establishments.
  • Carry out routine cleaning and disinfection of areas.
  • Provide the established personal protective equipment (masks) to persons who work on the premises.

Corporación Quiport, through its Commercial and EHS&SR departments, will monitor compliance with these processes at the business premises.

PROTOCOL FOR ENTRY OF AIRPORT STAFF

  • Control access to the flows within the passenger terminal, for which the following will be monitored:
    1. Only accredited employees can enter the building (presenting their airport access card or ID from the company operating in the terminal).
    2. Body temperature checks, based on the protocol established by the Ministry of Public Health, using thermal cameras and/or non-contact thermometers.
    3. Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
    4. Requirement to use the established personal protective equipment (mask).
  • For staff who enter through other buildings which have their own access points, the same criteria and controls used at the passenger terminals must be implemented.
  • Each organization that operates in the airport will establish the respective capacity of their facilities or offices, based on the guideline. For this purpose, the following will be implemented:
    • Signage for waiting points (circumferences separated in accordance with the required distances), when they receive visitors to their facilities.
    • Signage in corridors for the circulation of people between access points and waiting points.
    • Separation between work stations.
  • Each organization must evaluate the type of personal protective equipment its employees must use based on the risks. However, the following recommendation has been established:
TYPE OF STAFF PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar Mask N95-8210 Goggles / facial screen Nitrile gloves Disposable apron Tyveck
Staff who provide passenger services X X
Staff who do NOT provide passenger services X
Security staff X X
Airport medical staff X X X X
TYPE OF STAFF
Staff who provide passenger services
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Staff who do NOT provide passenger services
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar X
Mask N95-8210
Goggles / facial screen
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Security staff
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Airport medical staff
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves X
Disposable apron X
Tyveck
  • Implement protocols for the evaluation of symptoms associated with Covid-19 for all employees at the start of each work shift.
  • Provide alcohol-based hand sanitizer for users and employees in their establishments.
  • Provide the established personal protective equipment (masks) to employees who work on the premises.
  • Preferential access will be created for crew in the passenger terminal as well as in passport control.
  • Routine cleaning and disinfection of areas.

Cámaras térmicas y termómetros de distancia

Thermal cameras and non-contact thermometers

  • Entry to the passenger terminal
  • Domestic and international arrival areas
Pediluvios (para desinfección de calzado y ruedas de equipaje)

Shoe sanitizer mats (to disinfect shoes and baggage wheels)

  • Entry to the public departures hall in the passenger terminal
  • Domestic and international arrivals area
Pantallas protectoras

Protective screens

  • Airline check-in counters
  • Airline counters at boarding gates
  • Passport control counters in departures and arrivals
  • Customs counters
Bandas de seguridad para asientos restringidos

Security tapes for restricted seats

  • Domestic and international departure lounges
500 dispensadores de desinfectante de manos

500 hand sanitizer dispensers

  • Public areas
  • Circulation areas
  • Security screening
  • Passport control at departures and arrivals
  • Departure lounges
  • Baggage drop-off points
Señalética de piso para facilitar la referencia de la distancia social requerida

Floor signage as a reference for the required social distancing

Queuing areas

  • Entry to the passenger terminal
  • Airline check-in
  • Security screening
  • Passport control - departures
  • Boarding zones in departure lounges
  • Passport control - arrivals
  • Customs

Baggage claim hall

Señalética vertical para ordenar los flujos de pasajeros y personal aeroportuario

Vertical signage to organize the flow of passengers and airport staff

  • External area
  • Public areas
  • Circulation areas
  • Departure lounges
Sala de aislamiento para casos sospechosos de ser portadores de Covid 19

Isolation room for suspected carriers of Covid-19

  • Level 1 of the passenger terminal. Room isolated from passenger transit zones and the departure lounges

Cámaras térmicas y termómetros de distancia

Disinfection

  • Disinfection of all areas in the passenger terminal
Pediluvios (para desinfección de calzado y ruedas de equipaje)

Reduced capacity

  • In circulation areas
  • In departure lounges
Pantallas protectoras

Constant communication of hygiene and protection practices

  • Use of mask
  • Social distancing
  • Frequent disinfection of hands

Departure Protocols

Arrival Protocols

VIP Lounges Protocols

29May2020