Protocolo COVID 19 (EN)

The protocols and health measures designed by Corporación Quiport guarantee the health security of passenger operations at Quito International Airport. These are based on the main guidelines issued by the World Health Organization, International Civil Aviation Organization, Ministry of Public Health of Ecuador, Municipality of the Metropolitan District of Quito and Airports Council International.

We ask passengers to heed these recommendations to take your flight safely and efficiently:

  • Check in online to speed up processes and save time at the terminal.
  • Arrive at the airport four hours before international flights and two hours before domestic flights.
  • Avoid wearing metallic objects to speed up security screening. If you carry loose change, keys or any metallic object, please place it in your hand luggage.
  • If you arrive with plenty of time before your flight or you wish to greet a passenger arriving to the city, remember that you can wait in comfort at the Quito Airport Center which offers multiple services with all health security measures.
  • Only passengers with a confirmed flight and who present a boarding pass or flight ticket can enter the terminal. The entry of relatives or companions is prohibited.
  • Airline tickets are not sold at the airport, so do not go to the airport to buy a ticket. Purchase your flight through airline and travel agency websites.

Quito Mariscal Sucre International Airport, in its efforts to protect the safety of customers and employees when it resumes commercial operations, is implementing the measures ordered by the authorities as well as other good practices which are being carried out in the industry internationally.

PROCESS FOR DEPARTING PASSENGERS

Control access to the flows within the buildings, implementing the following monitoring:

  • Only admit passengers who present their boarding pass, reservation or flight ticket.
  • Body temperature checks, based on the protocol established by the Ministry of Public Health (MSP), using thermal cameras and/or non-contact thermometers.
  • Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
  • Mandatory requirement to use personal protective equipment established by the authorities (mask).
  • Elimination of manual inspections in airport security processes.

Reduced capacity in public areas and departure lounges, in compliance with social distancing rules.

Provision of alcohol-based hand sanitizer throughout all passenger processes (check-in, security screening-trays, passport control, departure lounges, jet bridges, buses, restrooms, etc.).

Cleaning and disinfection of all passenger transit areas. Disinfection will be carried out at the required frequency depending on the volume of flights and people traffic.

PROCESS FOR ARRIVING PASSENGERS

Verification of arriving passengers:

  • Body temperature checks, based on the protocol established by the Ministry of Public Health, using thermal cameras and/or non-contact thermometers.
  • Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
  • Mandatory use of personal protective equipment established by the authorities (mask).
  • Present the passenger health declaration.

Provision of alcohol-based hand sanitizer throughout all passenger processes (passport control, baggage claim halls, customs, jet bridges, buses, restrooms, etc.).

Cleaning and disinfection of all passenger transit areas. Disinfection will be carried out at the required frequency depending on the volume of flights and people traffic.

Organization of the flow of passengers exiting towards different modes of transport.

PROTOCOLS DECREED BY THE GOVERNMENT EMERGENCY COMMITTEE (COE) FOR ARRIVING INTERNATIONAL PASSENGERS

On September 11, 2020, the National COE unanimously resolved:

RT-PCR test requirement for entry into the country:

As a requirement for entering the country (air, land or sea), all persons must present a negative RT-PCR test to the Ministry of Health staff, issued maximum 10 days before arrival in the country. This time frame is valid for passengers who must depart and return to Ecuador within the allotted time.

Mandatory Preventive Isolation (APO):

For people who enter the country (air, land or sea) that do not have a legitimate RT- PCR test to present to Ministry of Public Health officials must undergo the Mandatory Preventive Isolation (APO) for 10 days. The place of the APO will be the one that the traveler indicates upon their entrance to the country. In the case of presenting symptoms, the traveler will be handled as a COVID-19 suspected patient.

Corporación Quiport reminds citizens that it is the responsibility of national and municipal authorities to approve changes or extensions to the protocols in accordance with the evolution of the health situation in Ecuador. We ask everyone to stay informed through official channels.

CONDITIONS FOR ENTERING THE PROVINCE OF GALAPAGOS ACCORDING TO IMMIGRATION CATEGORY

While the health emergency is in force, people who enter the province of Galapagos must comply with the following protocol provisions according to their migratory category.

  • The negative RT-PCR test will not be a requirement to travel to Galapagos for children less than or equal to 17 years of age, in the migratory categories of permanent residents, temporary residents, transients and tourists, whether nationals or foreigners.
  • All migratory categories are exempted from the Mandatory Preventive Isolation (APO) provided they have a negative RT-PCR test for detection of COVID-19 with a maximum validity of 96 hours prior to entering the province of Galapagos.

Additionaly:

Tourists

  • Foreign tourists who have certified laboratory results from their country of origin within the timeframe established in this protocol may present that document to enter the islands.
  • In the case of domestic tourists, the RT-PCR tests must be carried out only in laboratories authorized by the Ministry of Public Health.
  • Both domestic and international tourists must have a valid authorization for organized groups issued by the Ministry of Tourism.

Permanent, temporary or transient residents

  • Must comply with the mandatory requirements for the immigration qualification of permanent, temporary or transient resident in the Galapagos Islands.
  • Must present the Epidemiological Surveillance Form issued by the Health Authority when arriving at the airports of the province of Galapagos.

PROCESS FOR BUSINESS PREMISES INSIDE THE TERMINALS

All business premises at Quito International Airport are obliged to:

  • Establish the respective capacity of their premises based on the guidelines used for terminals and areas of high passenger numbers, for which it will implement:
    • Signage for waiting areas (circumferences separated in accordance with the required distances).
    • Signage for corridors for the circulation of people between access points and waiting points.
    • Signage for restricted seats.
  • Provide alcohol-based hand sanitizer for customers of their establishments.
  • Carry out routine cleaning and disinfection of areas.
  • Provide the established personal protective equipment (masks) to persons who work on the premises.

Corporación Quiport, through its Commercial and EHS&SR departments, will monitor compliance with these processes at the business premises.

PROTOCOL FOR ENTRY OF AIRPORT STAFF

  • Control access to the flows within the passenger terminal, for which the following will be monitored:
    1. Only accredited employees can enter the building (presenting their airport access card or ID from the company operating in the terminal).
    2. Body temperature checks, based on the protocol established by the Ministry of Public Health, using thermal cameras and/or non-contact thermometers.
    3. Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
    4. Requirement to use the established personal protective equipment (mask).
  • For staff who enter through other buildings which have their own access points, the same criteria and controls used at the passenger terminals must be implemented.
  • Each organization that operates in the airport will establish the respective capacity of their facilities or offices, based on the guideline. For this purpose, the following will be implemented:
    • Signage for waiting points (circumferences separated in accordance with the required distances), when they receive visitors to their facilities.
    • Signage in corridors for the circulation of people between access points and waiting points.
    • Separation between work stations.
  • Each organization must evaluate the type of personal protective equipment its employees must use based on the risks. However, the following recommendation has been established:
TYPE OF STAFF PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar Mask N95-8210 Goggles / facial screen Nitrile gloves Disposable apron Tyveck
Staff who provide passenger services X X
Staff who do NOT provide passenger services X
Security staff X X
Airport medical staff X X X X
TYPE OF STAFF
Staff who provide passenger services
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Staff who do NOT provide passenger services
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar X
Mask N95-8210
Goggles / facial screen
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Security staff
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Airport medical staff
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves X
Disposable apron X
Tyveck
  • Implement protocols for the evaluation of symptoms associated with Covid-19 for all employees at the start of each work shift.
  • Provide alcohol-based hand sanitizer for users and employees in their establishments.
  • Provide the established personal protective equipment (masks) to employees who work on the premises.
  • Preferential access will be created for crew in the passenger terminal as well as in passport control.
  • Routine cleaning and disinfection of areas.

Cámaras térmicas y termómetros de distancia

Thermal cameras and non-contact thermometers

  • Entry to the passenger terminal
  • Domestic and international arrival areas
Pediluvios (para desinfección de calzado y ruedas de equipaje)

Shoe sanitizer mats (to disinfect shoes and baggage wheels)

  • Entry to the public departures hall in the passenger terminal
  • Domestic and international arrivals area
Pantallas protectoras

Protective screens

  • Airline check-in counters
  • Airline counters at boarding gates
  • Passport control counters in departures and arrivals
  • Customs counters
Bandas de seguridad para asientos restringidos

Security tapes for restricted seats

  • Domestic and international departure lounges
500 dispensadores de desinfectante de manos

500 hand sanitizer dispensers

  • Public areas
  • Circulation areas
  • Security screening
  • Passport control at departures and arrivals
  • Departure lounges
  • Baggage drop-off points
Señalética de piso para facilitar la referencia de la distancia social requerida

Floor signage as a reference for the required social distancing

Queuing areas

  • Entry to the passenger terminal
  • Airline check-in
  • Security screening
  • Passport control - departures
  • Boarding zones in departure lounges
  • Passport control - arrivals
  • Customs

Baggage claim hall

Señalética vertical para ordenar los flujos de pasajeros y personal aeroportuario

Vertical signage to organize the flow of passengers and airport staff

  • External area
  • Public areas
  • Circulation areas
  • Departure lounges
Sala de aislamiento para casos sospechosos de ser portadores de Covid 19

Isolation room for suspected carriers of Covid-19

  • Level 1 of the passenger terminal. Room isolated from passenger transit zones and the departure lounges

Cámaras térmicas y termómetros de distancia

Disinfection

  • Disinfection of all areas in the passenger terminal
Pediluvios (para desinfección de calzado y ruedas de equipaje)

Reduced capacity

  • In circulation areas
  • In departure lounges
Pantallas protectoras

Constant communication of hygiene and protection practices

  • Use of mask
  • Social distancing
  • Frequent disinfection of hands

Departure Protocols

Arrival Protocols

VIP Lounges Protocols

29May2020