Protocolo COVID 19 (EN)

The protocols and health measures designed by Corporación Quiport guarantee the health security of passenger operations at Quito International Airport. These are based on the main guidelines issued by the World Health Organization, International Civil Aviation Organization, Ministry of Public Health of Ecuador, Municipality of the Metropolitan District of Quito and Airports Council International.

We ask passengers to heed these recommendations to take your flight safely and efficiently:

  • Check in online to speed up processes and save time at the terminal.
  • Arrive at the airport four hours before international flights and two hours before domestic flights.
  • Avoid wearing metallic objects to speed up security screening. If you carry loose change, keys or any metallic object, please place it in your hand luggage.
  • If you arrive with plenty of time before your flight or you wish to greet a passenger arriving to the city, remember that you can wait in comfort at the Quito Airport Center which offers multiple services with all health security measures.
  • Only passengers with a confirmed flight and who present a boarding pass or flight ticket can enter the terminal. The entry of relatives or companions is prohibited.
  • Airline tickets are not sold at the airport, so do not go to the airport to buy a ticket. Purchase your flight through airline and travel agency websites.

Quito Mariscal Sucre International Airport, in its efforts to protect the safety of customers and employees when it resumes commercial operations, is implementing the measures ordered by the authorities as well as other good practices which are being carried out in the industry internationally.

PROCESS FOR DEPARTING PASSENGERS

Control access to the flows within the buildings, implementing the following monitoring:

  • Only admit passengers who present their boarding pass, reservation or flight ticket.
  • Body temperature checks, based on the protocol established by the Ministry of Public Health (MSP), using thermal cameras and/or non-contact thermometers.
  • Mandatory requirement to use personal protective equipment established by the authorities (mask).
  • Elimination of manual inspections in airport security processes.

Reduced capacity in public areas and departure lounges, in compliance with social distancing rules.

Provision of alcohol-based hand sanitizer throughout all passenger processes (check-in, security screening-trays, passport control, departure lounges, jet bridges, buses, restrooms, etc.).

Cleaning and disinfection of all passenger transit areas. Disinfection will be carried out at the required frequency depending on the volume of flights and people traffic.

PROCESS FOR ARRIVING PASSENGERS

Verification of arriving passengers:

  • Body temperature checks, based on the protocol established by the Ministry of Public Health, using thermal cameras and/or non-contact thermometers.
  • Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
  • Mandatory use of personal protective equipment established by the authorities (mask).
  • Present the passenger health declaration.

Provision of alcohol-based hand sanitizer throughout all passenger processes (passport control, baggage claim halls, customs, jet bridges, buses, restrooms, etc.).

Cleaning and disinfection of all passenger transit areas. Disinfection will be carried out at the required frequency depending on the volume of flights and people traffic.

Organization of the flow of passengers exiting towards different modes of transport.

PROTOCOLS DETERMINED BY THE NATIONAL COE FOR INTERNATIONAL ARRIVAL PASSENGERS

The National Emergency Operations Committee (COE) resolved to approve the following protocols for entering Ecuador from abroad, which will come into effect at 00:00 on December 1, 2021:

  • Any person who enters mainland Ecuador by international air travel must present a mandatory Traveler’s Digital Declaration of Health. digitally when boarding the airline. It is available at the following link: https://declaracionsalud-viajero.msp.gob.ec/, if the platform is not available, you can submit the physical form. It is worth mentioning that travelers who fill out the digital form no longer need to present the form at the point of entry to the Ministry of Health.
  • Every passenger who enters the country, over 16 years of age, must present a completed vaccination certificate against COVID-19 where at least 14 days have passed since second/complete doses AND a negative result of a RT-PCR test in taken up to 72 hours prior to boarding to Ecuador. Crewmembers are exempt from these requirements.
  • For children between 2 and 16 years old, they must present the negative result of a qualitative real-time RT-PCR test taken up to 72 hours prior to boarding to Ecuador.
  • Entry to the national territory is prohibited to any person whose point of origin, stopover or transit is South Africa, Namibia, Lesotho, Zimbabwe, Botswana and Eswatini, Mozambique, Egypt. Citizens and legal permanent residents in Ecuador who were in one of the countries indicated previously in the last 14 days, they will be able to enter the country; for this purpose they must have a negative result of the RT-PCR test taken up to 72 hours prior to boarding to Ecuador. Upon entering the country, passengers must comply with a 14-day quarantine regardless of their vaccination status.
  • In the event that the passenger has symptoms compatible with COVID-19, they must report it by calling 171 of the Ministry of Public Health for follow-up and management.
  • Ecuadorian passengers who were UNADMITTED in other countries and who return to Ecuador need not present an RT-PCR test, however, the Ministry of Public Health will carry out a rapid antigen test upon arrival in the country.
  • All passengers arriving in Ecuador must report to the Ministry of Public Health the presence or absence of symptoms suggestive of COVID-19, as well as in their direct contacts by any means of communication.
  • All passengers who, upon arrival in Ecuador, present symptoms related to COVID-19, (fever, cough, general malaise, loss of smell, loss of taste, among others) regardless of the result of their RT-PCR test, will be evaluated by the personnel of the Ministry of Public Health prior to entering the migration area.
  • If it is determined that it is a "suspected case", a rapid antigen test (nasopharyngeal swab) will be carried out. If the result is positive, the passenger must perform ten (10) days of isolation after the date of sample collection in their domicile or in any place of lodging of election and cost of the traveler. For contact tracing, the passenger must report the people he or she had been in contact with. This information must be included in the Traveler's Health Declaration. In the event that the rapid antigen test is negative, the passenger is not obliged to isolate, but must report symptoms suggestive of COVID-19.

CLARIFICATIONS:

  • The only type of test authorized for entry into the country is the qualitative real-time RT-PCR test.
  • People who for an exceptional reason do not have the qualitative RT-PCR test, a qualitative RT-PCR test will be carried out at the expense of the traveler at the time of entering the country on December 1 and 2, 2021.
  • For people who come from countries where the vaccination protocol contemplates the administration of the vaccine 6 months after the COVID-19 infection and for this reason they have not been vaccinated; the certificate issued of the infection will be taken into account as if it were a vaccination certificate. These people will be required to present the certificate of not having received the vaccine, due to an infection, which does not exceed 6 months AND the negative RT-PCR test.
  • People who present the digital form must take a screenshot of the filled out form or download the QR code and present it to the airline at boarding. The airline will validate and organize in such a way that people who presented in digital go directly to migration and at the end the people who have the physical form to deliver to the Ministry of Health staff at the point of entry.
  • Any person who has been diagnosed with COVID-19 and who after one month continues to obtain a positive result in the RT-PCR test, must present a medical certificate issued in the country of origin that guarantees their health status that they are not in the contagion phase for entry to Ecuador, as long as there are no symptoms.
  • Passengers who, due to their health condition, cannot receive the COVID-19 vaccine, must present a medical certificate that validates such condition and the negative RT-PCR test will be required.
  • For national tourists: all tests for detection of COVID-19 must be carried out in authorized laboratories such as RT-PCR processors, sampling and rapid COVID-19 tests by the Agency for the Quality Assurance of Health Services and Prepaid Medicine - ACESS.
  • For foreign tourists: the tests for the detection of COVID-19 must be carried out in the certified laboratories of each country of origin.

CONDITIONS FOR ENTERING THE PROVINCE OF GALAPAGOS

The new guidelines approved by the Government come into effect as of 00:00 on December 1, 2021:

Every person, regardless of their migratory status, must comply with the following when entering the province of Galapagos:

Foreign/national tourists and/or Galapagos residents:

  • Every passenger who enters the country, over 16 years of age, must present a completed vaccination certificate against COVID-19 where at least 14 days have passed since second/complete doses AND a negative result of a RT-PCR test in taken up to 72 hours prior to boarding to Ecuador. Crewmembers are exempt from these requirements.
  • For children between 2 and 16 years old, they must present the negative result of a qualitative real-time RT-PCR test taken up to 72 hours prior to boarding to Ecuador.

Additionally, for the entry of national or foreign tourists, the traffic control card issued by the Special Regime Government Council of the Galapagos will be requested.

PROCESS FOR BUSINESS PREMISES INSIDE THE TERMINALS

All business premises at Quito International Airport are obliged to:

  • Establish the respective capacity of their premises based on the guidelines used for terminals and areas of high passenger numbers, for which it will implement:
    • Signage for waiting areas (circumferences separated in accordance with the required distances).
    • Signage for corridors for the circulation of people between access points and waiting points.
    • Signage for restricted seats.
  • Provide alcohol-based hand sanitizer for customers of their establishments.
  • Carry out routine cleaning and disinfection of areas.
  • Provide the established personal protective equipment (masks) to persons who work on the premises.

Corporación Quiport, through its Commercial and EHS&SR departments, will monitor compliance with these processes at the business premises.

PROTOCOL FOR ENTRY OF AIRPORT STAFF

  • Control access to the flows within the passenger terminal, for which the following will be monitored:
    1. Only accredited employees can enter the building (presenting their airport access card or ID from the company operating in the terminal).
    2. Body temperature checks, based on the protocol established by the Ministry of Public Health, using thermal cameras and/or non-contact thermometers.
    3. Mandatory use of shoe sanitizer mats to disinfect the soles of shoes and baggage wheels to minimize contamination of surfaces.
    4. Requirement to use the established personal protective equipment (mask).
  • For staff who enter through other buildings which have their own access points, the same criteria and controls used at the passenger terminals must be implemented.
  • Each organization that operates in the airport will establish the respective capacity of their facilities or offices, based on the guideline. For this purpose, the following will be implemented:
    • Signage for waiting points (circumferences separated in accordance with the required distances), when they receive visitors to their facilities.
    • Signage in corridors for the circulation of people between access points and waiting points.
    • Separation between work stations.
  • Each organization must evaluate the type of personal protective equipment its employees must use based on the risks. However, the following recommendation has been established:
TYPE OF STAFF PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar Mask N95-8210 Goggles / facial screen Nitrile gloves Disposable apron Tyveck
Staff who provide passenger services X X
Staff who do NOT provide passenger services X
Security staff X X
Airport medical staff X X X X
TYPE OF STAFF
Staff who provide passenger services
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Staff who do NOT provide passenger services
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar X
Mask N95-8210
Goggles / facial screen
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Security staff
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves
Disposable apron
Tyveck
TYPE OF STAFF
Airport medical staff
PERSONAL PROTECTIVE EQUIPMENT
Surgical mask or similar
Mask N95-8210 X
Goggles / facial screen X
Nitrile gloves X
Disposable apron X
Tyveck
  • Implement protocols for the evaluation of symptoms associated with Covid-19 for all employees at the start of each work shift.
  • Provide alcohol-based hand sanitizer for users and employees in their establishments.
  • Provide the established personal protective equipment (masks) to employees who work on the premises.
  • Preferential access will be created for crew in the passenger terminal as well as in passport control.
  • Routine cleaning and disinfection of areas.

Cámaras térmicas y termómetros de distancia

Thermal cameras and non-contact thermometers

  • Entry to the passenger terminal
  • Domestic and international arrival areas
Pantallas protectoras

Protective screens

  • Airline check-in counters
  • Airline counters at boarding gates
  • Passport control counters in departures and arrivals
  • Customs counters
Bandas de seguridad para asientos restringidos

Security tapes for restricted seats

  • Domestic and international departure lounges
500 dispensadores de desinfectante de manos

500 hand sanitizer dispensers

  • Public areas
  • Circulation areas
  • Security screening
  • Passport control at departures and arrivals
  • Departure lounges
  • Baggage drop-off points
Señalética de piso para facilitar la referencia de la distancia social requerida

Floor signage as a reference for the required social distancing

Queuing areas

  • Entry to the passenger terminal
  • Airline check-in
  • Security screening
  • Passport control - departures
  • Boarding zones in departure lounges
  • Passport control - arrivals
  • Customs

Baggage claim hall

Señalética vertical para ordenar los flujos de pasajeros y personal aeroportuario

Vertical signage to organize the flow of passengers and airport staff

  • External area
  • Public areas
  • Circulation areas
  • Departure lounges
Sala de aislamiento para casos sospechosos de ser portadores de Covid 19

Isolation room for suspected carriers of Covid-19

  • Level 1 of the passenger terminal. Room isolated from passenger transit zones and the departure lounges

Cámaras térmicas y termómetros de distancia

Disinfection

  • Disinfection of all areas in the passenger terminal
Pediluvios (para desinfección de calzado y ruedas de equipaje)

Reduced capacity

  • In circulation areas
  • In departure lounges
Pantallas protectoras

Constant communication of hygiene and protection practices

  • Use of mask
  • Social distancing
  • Frequent disinfection of hands

Departure Protocols

Arrival Protocols

VIP Lounges Protocols

29May2020